Privacy Policy

Rudra IT Solution respects your privacy and is committed to protecting the personal information you provide when using our website, services, products, and communication channels.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit or interact with rudrait.in.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. About Rudra IT Solution

Rudra IT Solution provides IT and networking products and solutions to individuals, businesses, and organizations. Our offerings may include laptops, desktops, printers, CCTV systems, networking products, IT accessories, technical support, and related technology solutions.

Our website may allow visitors and customers to contact us, request quotations, enquire about products, submit forms, subscribe to communications, or otherwise interact with our business.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

When you contact us, request a quotation, submit an enquiry, or use certain website features, we may collect information such as:

• Full name

• Email address

• Phone number

• Company or organization name

• Business information

• Billing or delivery information, where applicable

• Product or service requirements

• Messages and enquiries submitted through forms

• Any other information you voluntarily provide

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of your visit

• Referring website

• Approximate location information

• Website usage and interaction data

This information may be used to improve website performance, security, and user experience.

3. Information You Provide Through Contact Forms

If you submit information through our contact or enquiry forms, we may use the information you provide to:

• Respond to your enquiry

• Provide requested product or service information

• Prepare quotations

• Contact you regarding your requirements

• Provide customer support

• Process business enquiries

• Follow up regarding products or services

• Maintain business records

We will not use your submitted information for unrelated purposes without a lawful basis or your consent where consent is required.

4. How We Use Your Information

We may use collected information for legitimate business purposes, including:

• Providing and improving our products and services

• Responding to customer enquiries

• Processing requests and quotations

• Communicating with customers

• Providing technical or customer support

• Managing business relationships

• Processing transactions where applicable

• Sending service-related communications

• Sending promotional or marketing communications where permitted

• Improving our website and services

• Detecting and preventing fraud, abuse, or security incidents

• Maintaining website security

• Complying with applicable laws and legal obligations

5. Marketing Communications

Where permitted by applicable law, we may contact you regarding products, services, offers, updates, or other business communications.

Our website may provide options for receiving communications through channels such as:

• Email

• SMS

• WhatsApp

• Other electronic communication channels

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe or opt-out mechanism.

Please note that even if you opt out of marketing communications, we may still send important service-related or transactional communications when necessary.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.

Cookies may be used for purposes such as:

• Remembering preferences

• Improving website functionality

• Understanding website traffic

• Measuring website performance

• Improving user experience

• Supporting security

• Analytics and reporting

• Marketing, where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

7. Analytics and Third-Party Services

We may use third-party technologies and service providers to help us operate, analyze, secure, and improve our website and services.

These providers may process certain information on our behalf, depending on the services integrated into our website.

Third-party services may include:

• Website analytics providers

• Hosting providers

• Email service providers

• Payment service providers

• Communication platforms

• Security and fraud-prevention services

• Advertising or marketing platforms, where applicable

Third-party providers are expected to process information in accordance with their applicable privacy policies and contractual obligations.

8. Payment Information

If payments are made through our website or through third-party payment providers, payment information may be processed by the relevant payment service provider.

Where applicable, payment card or banking information may be handled directly by the payment provider rather than being stored on our servers.

We recommend reviewing the privacy policy and terms of the relevant payment provider before completing a transaction.

9. How We Share Information

We do not sell or rent your personal information as a general business practice.

We may share information with trusted third parties when reasonably necessary to operate our business, provide services, or comply with legal obligations.

This may include:

• Service providers

• Website hosting providers

• IT and technology providers

• Email and communication providers

• Payment processors

• Delivery or logistics partners, where applicable

• Professional advisers

• Government authorities or law-enforcement agencies when legally required

• Business partners where necessary to fulfil your request

We only seek to share information that is reasonably necessary for the relevant purpose.

10. Legal Requirements

We may disclose personal information when we believe disclosure is necessary to:

• Comply with applicable laws or regulations

• Respond to lawful requests from government authorities

• Protect our legal rights

• Prevent fraud or abuse

• Investigate security incidents

• Protect the safety of our customers, employees, or others

• Enforce our agreements and policies

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing products and services

• Maintaining customer and business records

• Resolving disputes

• Meeting contractual requirements

• Complying with legal, tax, accounting, and regulatory obligations

• Preventing fraud and maintaining security

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally permitted

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Raise a concern regarding our handling of your information

• Request information about how your personal data is processed

To exercise a privacy-related right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children without appropriate legal authorization or parental/guardian involvement where required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, platforms, manufacturers, brands, payment providers, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

16. Business Communications

If you provide your contact details to us for an enquiry, quotation, product request, service request, or other business purpose, we may contact you using the information provided.

This may include telephone calls, email, SMS, WhatsApp, or other communication methods where appropriate.

You may request that we stop non-essential communications at any time.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements, or business practices.

When we make changes, we may update the “Effective Date” displayed at the beginning of this Privacy Policy.

We encourage you to review this page periodically for the latest information about our privacy practices.

18. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact us.

Rudra IT Solution

Address:
A/351, Saheed Nagar,
Bhubaneswar, Odisha, India

Email:
sales@rudrait.in

Phone:
+91 90409 34239

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM

For privacy-related requests, please include sufficient information to help us understand and respond to your request.

19. Consent

By using our website and submitting information through our forms, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.

Last Updated: September 1, 2026