Terms & Conditions

Welcome to Rudra IT Solution. These Terms & Conditions govern your access to and use of the website rudrait.in, as well as your interactions with Rudra IT Solution regarding our products, solutions, quotations, procurement services, and related business services.

By accessing or using our website, submitting an enquiry, requesting a quotation, or engaging with our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About Rudra IT Solution

Rudra IT Solution is an IT products and solutions provider serving businesses, organizations, and customers with technology products, procurement assistance, networking solutions, and related IT requirements.

Our website may provide information about products, brands, solutions, services, and business capabilities and may allow customers or businesses to submit enquiries and request quotations.

2. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to our website, systems, or servers.
Introduce malicious software, viruses, or harmful code.
Interfere with the operation or security of the website.
Copy, reproduce, modify, or distribute website content without authorization.
Use automated systems to scrape or collect website information in a manner that could damage or interfere with our services.
Submit false, misleading, or fraudulent information through our enquiry forms.
Impersonate another person, organization, or business.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product and Service Information

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, product specifications, availability, pricing, images, features, warranties, configurations, and other information may change without prior notice.

Information displayed on the website should not necessarily be considered a final commercial offer.

Product availability and pricing may depend on:

Manufacturer availability
Distributor availability
Stock levels
Market conditions
Product configuration
Quantity required
Delivery location
Applicable taxes
Shipping and logistics requirements

Final product details and commercial terms will be confirmed through the applicable quotation, purchase order, invoice, or other written communication.

4. Product Brands and Manufacturers

Rudra IT Solution may display the names, logos, trademarks, product images, and other intellectual property belonging to third-party manufacturers and brands.

Such trademarks and intellectual property remain the property of their respective owners.

The appearance of a brand or product on our website does not necessarily imply that Rudra IT Solution is the manufacturer or owner of that brand.

Where applicable, products are supplied subject to the manufacturer’s terms, warranty policies, and applicable conditions.

5. Enquiries and Requests for Quotations

Our website may allow users to submit enquiries containing information such as:

Name
Company name
Designation
Email address
Phone number
Requirement type
Product or brand
Quantity
Message or additional requirements

Submitting an enquiry does not automatically create a contract, purchase order, or binding transaction.

After reviewing your requirement, Rudra IT Solution may contact you to discuss specifications, availability, pricing, delivery, payment terms, and other commercial conditions.

Any quotation provided by us may be subject to validity periods, stock availability, manufacturer pricing, taxes, and other conditions specified in the quotation.

6. Quotations and Pricing

All quotations are subject to the terms and validity period specified in the relevant quotation.

Unless expressly stated otherwise, quoted prices may be subject to applicable:

Goods and Services Tax (GST)
Delivery charges
Transportation charges
Installation charges
Additional accessories or configuration charges
Other applicable government or service charges

Prices may change due to manufacturer price revisions, exchange-rate fluctuations, changes in taxes, availability, or market conditions.

A quotation does not constitute acceptance of an order unless expressly confirmed by Rudra IT Solution.

7. Orders and Acceptance

An order may become binding only after acceptance by Rudra IT Solution through an appropriate written confirmation, purchase order acceptance, invoice, or other authorized communication.

We reserve the right to decline or cancel an order where:

The requested product is unavailable.
There is an incorrect price or product description.
The requested configuration cannot be supplied.
The customer information is incomplete or inaccurate.
There are suspected fraudulent activities.
Manufacturer or distributor supply is unavailable.
Other legitimate commercial or operational circumstances prevent fulfilment.

Where an order cannot be fulfilled after payment has been received, any applicable refund will be handled according to the relevant commercial terms.

8. Payment Terms

Payment terms will be communicated to the customer before or during the order process.

Depending on the transaction, payment may be required:

In advance
Against an invoice
According to agreed credit terms
Through another mutually agreed payment arrangement

Customers are responsible for providing accurate payment and billing information.

Failure to make payment within agreed terms may result in suspension of supply, cancellation of the order, or other actions permitted under the applicable agreement.

9. Delivery

Delivery timelines provided by Rudra IT Solution are estimates unless expressly guaranteed in writing.

Delivery may be affected by:

Product availability
Manufacturer or distributor delays
Logistics providers
Transportation conditions
Weather or natural events
Government restrictions
Public holidays
Customer-provided information
Other circumstances outside our reasonable control

We will make reasonable efforts to communicate significant delivery issues where applicable.

10. Inspection and Acceptance

Customers should inspect products upon delivery for visible damage, incorrect quantities, or other immediately identifiable issues.

Any discrepancy should be reported to Rudra IT Solution as soon as reasonably possible.

Certain products may be subject to manufacturer-specific procedures for warranty claims, replacement, repair, or technical support.

11. Warranty

Where applicable, products may be covered by the manufacturer’s warranty.

Warranty terms, duration, coverage, exclusions, and claim procedures may vary depending on the product and manufacturer.

Unless expressly stated otherwise, Rudra IT Solution does not provide a separate manufacturer warranty beyond the warranty offered by the relevant manufacturer or authorized supplier.

Customers should review the applicable warranty documentation supplied with the product.

Warranty generally may not cover damage caused by:

Misuse
Accidental damage
Improper installation
Unauthorized modifications
Physical damage
Electrical or power-related issues
Liquid damage
Normal wear and tear
Use outside manufacturer specifications
Unauthorized repairs or servicing

The specific manufacturer’s warranty terms will prevail where applicable.

12. Returns, Replacement and Cancellation

Returns, replacements, and cancellations are subject to the applicable product, manufacturer, supplier, and commercial terms.

Certain products may not be eligible for return once supplied, particularly where products are:

Specially ordered
Customized
Configured specifically for the customer
Software-licensed
Activated or registered
Installed or deployed
Procured specifically against a customer requirement

Customers should contact Rudra IT Solution before returning any product.

No product should be returned without prior authorization.

Where a return or replacement is approved, the applicable conditions, inspection requirements, shipping costs, and timelines will be communicated to the customer.

13. Intellectual Property

All content available on this website, including but not limited to:

Text
Graphics
Logos
Images
Icons
Website design
Layout
Branding
Software
Videos
Other materials

is owned by or licensed to Rudra IT Solution or the respective intellectual property owner, unless otherwise stated.

You may not reproduce, modify, publish, distribute, sell, transmit, or commercially exploit website content without prior written permission.

Nothing in these Terms transfers any intellectual property rights to you.

14. Third-Party Links

Our website may contain links to third-party websites, manufacturers, technology providers, service providers, or other external websites.

These links are provided for convenience or informational purposes.

Rudra IT Solution does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party websites.

Your use of third-party websites is subject to the terms and policies of those websites.

15. Website Availability

We aim to keep our website available and functional; however, we do not guarantee that the website will always be:

Available without interruption
Free from errors
Free from technical issues
Free from viruses or other harmful components
Compatible with every device or browser

We may temporarily suspend, modify, update, or discontinue parts of the website without prior notice where reasonably necessary.

16. Accuracy of Information

Although we make reasonable efforts to maintain accurate information, errors or omissions may occasionally occur.

We reserve the right to correct:

Product descriptions
Specifications
Prices
Availability information
Images
Technical information
Other website content

Such corrections may be made without prior notice.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Rudra IT Solution shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

Use or inability to use the website
Reliance on website information
Product availability
Delivery delays
Third-party services
Manufacturer actions
Network or technical failures
Unauthorized access caused by circumstances beyond our reasonable control
Loss of data or business opportunities

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

18. Force Majeure

Rudra IT Solution shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Fire
Flood
Earthquake
Epidemics or pandemics
War
Terrorism
Government restrictions
Strikes
Transportation disruptions
Internet or telecommunications failures
Supply-chain disruptions
Manufacturer or distributor failures
Other events beyond our reasonable control

We will make reasonable efforts to resume affected services or obligations when circumstances permit.

19. Customer Responsibilities

Customers are responsible for:

Providing accurate contact and billing information.
Providing accurate product requirements.
Reviewing quotations before confirming an order.
Providing appropriate delivery information.
Using products according to manufacturer instructions.
Maintaining appropriate backups of important data.
Following applicable software licensing requirements.
Complying with applicable laws and regulations.

Customers should ensure that their use of supplied products and services complies with applicable laws and manufacturer requirements.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website or submitting information through our forms, you acknowledge that you have read and understood our Privacy Policy.

21. Communications

When you submit an enquiry or provide your contact information, you authorize Rudra IT Solution to contact you regarding your enquiry or business requirement.

Communication may take place through:

Phone
Email
WhatsApp
SMS
Other appropriate communication channels

You may request that non-essential promotional communications be stopped.

Service-related communications may continue where necessary to fulfil an enquiry, transaction, warranty request, or other business requirement.

22. Confidentiality

Where a customer shares confidential business or technical information with Rudra IT Solution for the purpose of evaluating or fulfilling a requirement, we will take reasonable measures to handle such information appropriately.

However, customers should avoid submitting passwords, payment credentials, security keys, or other highly sensitive information through public website forms.

Where a separate confidentiality or non-disclosure agreement exists, that agreement will govern the handling of confidential information to the extent applicable.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising in connection with these Terms, our website, products, or services shall be subject to the applicable jurisdiction of courts in Bhubaneswar, Odisha, India, unless otherwise required by applicable law or agreed in writing.

24. Changes to These Terms

Rudra IT Solution may update or modify these Terms from time to time.

Changes may be made to reflect:

Changes in our services
Changes in our business practices
Changes in technology
Changes in applicable laws
Changes in website functionality
Other operational requirements

The updated Terms will be published on this page with the revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

26. Entire Agreement

These Terms, together with our Privacy Policy and any additional written commercial agreements, quotations, invoices, purchase orders, or other applicable terms, constitute the understanding governing your use of our website and our business relationship with you.

Where a specific written agreement conflicts with these website Terms, the specific written agreement may prevail for that particular transaction.

27. Contact Us

If you have questions regarding these Terms & Conditions, products, quotations, orders, or services, please contact us.

Rudra IT Solution

Office Address:
BK MISHRA LANE, PLOT NO – A/351,
Behind Akhandalamani Mandir,
Saheed Nagar, Bhubaneswar,
Odisha 751007, India

Email:
sales@rudrait.in

Phone:
+91 90409 34239

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

Website:
rudrait.in

Last Updated: September 1, 2026